We always ensure that every product shipped goes through a proper selection and packing process. However, there may still be instances where a product arrives in an unsatisfactory condition.
If you receive a damaged item, the wrong item, or a product that does not match what is displayed on our website, you may request a product return.
Product returns are allowed within 7 days from the date the product is received. Returns will not be accepted if the claim is made after 7 days.
Product Return Requirements:
Please contact our Customer Service at fajarsiddiq@jomstart.com
Provide photos of the product and describe the issue in detail
Send the product back to the address provided by our Customer Service
Send us the transfer receipt or shipping proof
We will immediately send a replacement product
If the item you purchased is out of stock, we will refund 100% of your payment with no deductions.