Refund Policy
We always ensure that every product shipped goes through a proper selection and packing process. However, there may still be instances where a product arrives in an unsatisfactory condition.
If you receive a damaged item, the wrong item, or a product that does not match what is displayed on our website, you may request a product return.
Product returns are allowed within 7 days from the date the product is received. Returns will not be accepted if the claim is made after 7 days.
Product Return Requirements:
-
Please contact our Customer Service at fajarsiddiq@jomstart.com
-
Provide photos of the product and describe the issue in detail
-
Send the product back to the address provided by our Customer Service
-
Send us the transfer receipt or shipping proof
-
We will immediately send a replacement product
If the item you purchased is out of stock, we will refund 100% of your payment with no deductions.
